I work for Catholic Charities’ Homelessness Prevention Call Center where I spend eight hours a day answering the phones, listening to people who are faced with the threat of becoming homeless. The calls are never easy. Even when I am able to make referrals for financial assistance, I know this silver lining is coming under a very dark and heavy cloud for most of our clients. It’s an exhausting job. However, there are moments of joy. Nothing makes me smile more than a caller who says, “thank you, I appreciate you,” or hearing them laugh at the ridiculousness of their situation. When they can identify joy or delight despite the tumultuous burden they are under, I see the hand of God. Although I’m constantly talking with people who feel abandoned and cast off from everybody, I still manage to hear the voice of Jesus in these callers, asking me to do the best I can to help them. Those moments are few and far between, but it’s a grace I can’t deny. I thank God every time I experience that grace whenever it comes through the earpiece.